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01-07-2015, 04:01 PM | #1 |
Grade 1
Join Date: Nov 2005
Posts: 496
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Trackmaster Charges
Hi Ted
Are we charged for the day we down load or on the day we down load? |
01-07-2015, 04:39 PM | #2 | |
Grade 1
Join Date: Jun 2005
Location: Nanaimo, British Columbia, Canada
Posts: 8,854
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Quote:
If you buy cards one at a time, you are charged once per day for a card, regardless of how many times you download it that day. If you download the same card on a subsequent day, you are charged again. In this case, just send an email to info@trackmaster.com, give your Account ID and the race card in question and ask for a refund for that subsequent billing. I've never known them not to give such a refund. Ted
__________________
RDSS - Racing Decision Support System™ |
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01-07-2015, 05:01 PM | #3 |
Grade 1
Join Date: Nov 2005
Posts: 496
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Ted
The reason I asked is because of the nice prize you gave me of the 2 months comp of the bundle. (Thank you very much for that.) I downloaded races for Jan 1 the night before and they are saying since I downloaded on 12/31 it will be charged for Dec. Tom |
01-07-2015, 07:17 PM | #4 |
Grade 1
Join Date: Jun 2005
Location: Nanaimo, British Columbia, Canada
Posts: 8,854
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Tom,
I wrote to TrackMaster about those few Dec 31 cards, and I think we got it squared away. You shouldn't have to pay for stuff you didn't expect because you won a prize! Good luck and skill during these 2 months! (And all the rest of the year). Ted
__________________
RDSS - Racing Decision Support System™ |
01-07-2015, 08:16 PM | #5 |
Grade 1
Join Date: Nov 2005
Posts: 496
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Thanks Ted
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