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11-06-2018, 07:02 AM | #1 |
Conley
Join Date: Sep 2018
Location: Fergus, Canada
Posts: 1,777
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Crushing the cup Jim Mazur
Here is the email I sent Jim yesterday
Ok so I have emailed you constantly about where my package is and when it is coming and no reply for 2 weeks! You guys "apparently" sent it October 22nd and it is now AFTER THE BREEDERS CUP and the date now is NOVEMBER 5TH! So I just wasted almost $50 USD for something that I can use for the breeders cup and it never came. I never did my picks and I was not happy the whole 2 days since my package never came. If you can consider a refund or possibly a free edition of Crushing the cup 2019, that would be much appreciated. Please actually respond because I know that you can, Conley. E P.S that id and password NEVER WORKED for me because it kept saying "INVALID ERROR PAGE 404 " so I couldn't even use the online one!!! He hasn’t said anything like what I said in my email for the past 2 weeks. He either has a family problem or else he was crap in the Breeders Cup. So what should I do. Never received it and the Breeders Cup was over. |
11-06-2018, 06:01 PM | #2 |
Conley
Join Date: Sep 2018
Location: Fergus, Canada
Posts: 1,777
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The damn thing came today! Wow hard to believe it would never come. I should get next years Crushing the cup 2019 for FREE!
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11-06-2018, 10:13 PM | #3 |
Grade 1
Join Date: Jun 2005
Location: Nanaimo, British Columbia, Canada
Posts: 8,853
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I think you got the customer service contact particulars from your post at PA. If it were me, I would never have ordered a paper copy to be shipped to Canada when instant electronic access was available (probably what 90%+ of customers did). If I had ANY problem downloading electronically, I would have called the 800 or local phone number immediately.
That said, they should have shipped it faster and you could make a good case to their customer support to comp you on the 2019 electronic edition. Chalk it up to a $50 education (or, $64.65 Canadian ) Ted
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11-07-2018, 07:51 AM | #4 | |
Conley
Join Date: Sep 2018
Location: Fergus, Canada
Posts: 1,777
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Quote:
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11-07-2018, 04:27 PM | #5 |
Grade 1
Join Date: Dec 2010
Posts: 909
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I've purchased stuff from Mazur and never had issues... Their customer support line was also painless. Sorry you went through this.
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11-07-2018, 08:01 PM | #6 |
Conley
Join Date: Sep 2018
Location: Fergus, Canada
Posts: 1,777
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I’ll call tomorrow. And if you order the crushing the cup, would you suggest 1) purchasing all the years or certain year and 2) do you think I should ask about a free edition of 2019 edition?
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