Questions/Assistance FAQs - using the RDSS Update for the NEW TrackMaster Store

[Ted Craven]

Originally Posted by Mrbill

Ted;

I tried to access the new store and can't do it. It keeps saying it doesn't recognize the account.

Bill

Bill - please read the above FAQ #2 (http://paceandcap.com/forums/showpos...46&postcount=2) about this very issue and tell me which steps you have followed (other than contacting TrackMaster - don't do that yet).

Ted

[Ted Craven]

Originally Posted by Mcamps

I bought the 120 card package. It was working fine since I installed the new version last night. Just tried to download two cards for Tuesday and I'm getting this error message.

Mcamps - would you kindly send me by email (support@sartinmethodology.com) the Trackmaster account Password RDSS is using currently, also the User ID (take these directly from the RDSS Registration screen). I or someone at TrackMaster will look at it tomorrow and report back.

Ted

[Ted Craven]

Originally Posted by Mrbill

Ted;

I tried to access the new store and can't do it. It keeps saying it doesn't recognize the account.

Bill

Bill - TrackMaster support says you should now be able to login to your account in the new Store. The issue was - your account had been set to Inactive (not sure why).

If any continuing problems - please let me know. Email is preferable.

Ted

[Ted Craven]

Originally Posted by Ted Craven

Mcamps - would you kindly send me by email (support@sartinmethodology.com) the Trackmaster account Password RDSS is using currently, also the User ID (take these directly from the RDSS Registration screen). I or someone at TrackMaster will look at it tomorrow and report back.

Ted

Mcamps - TrackMaster looked at this and we note that your uses remaining is now 113, down from the 118 noted initially - meaning you seem to be able to download successfully again. Please contact me directly if this is not the case.

The issue was potentially a long-standing ocassionaly 'phantom' issue where RDSS was told that a future card file was available, but when trying to download it - it was then NOT available (thought usually only temporarily). I will make a better error message if the situation is clear: 'Please wait a few minutes, then try again!' And the download of multiple cards should not stop - merely give you an informative message which you can later return to deal with.

Sorry this happened All these nuances only get addressed in the initial 'shake-down' trip of a new system. Which I knew would happen - hence the plan for a few Bug updates in the next few weeks.

Ted

[Lt1]

Hi Ted. I finally gained access to the new version today after failing last night when the new store would not recognize my id & password. I am using Windows 11 and for what it is worth the program worked well for me today. I'll keep you updated if anything changes.
Tim

[Ted Craven]

Originally Posted by Lt1

Hi Ted. I finally gained access to the new version today after failing last night when the new store would not recognize my id & password. I am using Windows 11 and for what it is worth the program worked well for me today. I'll keep you updated if anything changes.
Tim

Tim, glad to hear that! Can I ask - what did you do to finally gain access today that was different from last night when you could not login?

FWIW - I updated the FAQ #2 above: "Can't login" - http://paceandcap.com/forums/showpos...46&postcount=2

Since this is the most encountered issue so far - and is due to either mistyped Password or your TrackMaster account being Inactive (which requires their assistance) - I'd like to know more, to help others still having trouble!

Thanks Tim!

Ted

[stormbringer]

After working out my mistakes it runs very well.

[Lt1]

Ted I click on the forgot password box and it just logged me in automatically. I did nothing else.
Tom

[DanBoals]

Installed the new version and signed up for the 20 card package on Trackmaster yesterday, everything downloaded and I was able to get the card for Delta Downs with no problems.

I have not handicapped any races with the new version, but it seemed to install and fetch race cards without incident on my system, which due to security measures, tends to be a bit hard on RDSS I think.

I am running Windows 10, on an MSI motherboard using a i5 cpu with lots of RAM. Will keep you up to date on how it is running on my box here, but so far, so good. Thank you Ted.

[Ted Craven]

Originally Posted by DanBoals

Installed the new version and signed up for the 20 card package on Trackmaster yesterday, everything downloaded and I was able to get the card for Delta Downs with no problems.

I have not handicapped any races with the new version, but it seemed to install and fetch race cards without incident on my system, which due to security measures, tends to be a bit hard on RDSS I think.

I am running Windows 10, on an MSI motherboard using a i5 cpu with lots of RAM. Will keep you up to date on how it is running on my box here, but so far, so good. Thank you Ted.

Thanks for the report Dan! With Windows 10, I think you should have no problems.

Good luck, good skill!

Ted