Supertote - Pace and Cap

Ronestes · 03-10-2017, 11:39 AM

Ever since Brisnet updated their site, I've had trouble logging into supertote. It won't accept my password. I also got a new windows 10 computer, not sure if it's that or maybe my AVG antivirus program. Any ideas Thanks Ron

The Pook · 03-10-2017, 12:40 PM

Ron I believe the Supertote is gone.

Pook

mick · 03-10-2017, 01:17 PM

Ron,

You probably need to call BRIS customer service. The new system and the old (which includes SuperTote) have different password databases. I had the same problem and was on the phone for at least an hour getting the problem sorted out.

There doesn't seem to be any work-around. Sorry.

mick

Ronestes · 03-10-2017, 01:59 PM

Thanks guys

Ted Craven · 03-10-2017, 03:54 PM

Supertote is not gone, within RDSS.

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Mick's advice seems to work. Call them and tell them you're using the old version of Supertote and to update your login UID/PWD for that.

Ted

03-10-2017, 11:39 AM	#1
Ronestes AlwNW1X Join Date: Sep 2010 Posts: 7	Supertote Ever since Brisnet updated their site, I've had trouble logging into supertote. It won't accept my password. I also got a new windows 10 computer, not sure if it's that or maybe my AVG antivirus program. Any ideas Thanks Ron

03-10-2017, 01:17 PM	#3
mick Abiding Student Join Date: May 2016 Location: Nashville/Whitefish Posts: 714	Ron, You probably need to call BRIS customer service. The new system and the old (which includes SuperTote) have different password databases. I had the same problem and was on the phone for at least an hour getting the problem sorted out. There doesn't seem to be any work-around. Sorry. mick __________________ mick Illustrated Glossary

03-10-2017, 01:59 PM	#4
Ronestes AlwNW1X Join Date: Sep 2010 Posts: 7	Supertote Thanks guys

03-10-2017, 03:54 PM	#5
Ted Craven Grade 1 Join Date: Jun 2005 Location: Nanaimo, British Columbia, Canada Posts: 9,251	Supertote is not gone, within RDSS. Mick's advice seems to work. Call them and tell them you're using the old version of Supertote and to update your login UID/PWD for that. Ted __________________ RDSS - Racing Decision Support System™

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03-10-2017, 12:40 PM	#2
The Pook Grade 1 Join Date: Feb 2014 Location: Loretto, Ontario Canada Posts: 2,796	Ron I believe the Supertote is gone. Pook

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