Questions/Assistance FAQs - using the RDSS Update for the NEW TrackMaster Store

[Ted Craven]

Please post your questions or issues, if any, with working with the NEW TrackMaster Store and the new Version of RDSS (V2.2.2025.05 - 10.18.2025 and later versions).


Ted

[Ted Craven]

Q1: Do the new Card Packs get re-billed?

A: NO they do not. The 5- 10- 20- etc Card Packs are one-time purchases which NEVER expire and do NOT re-bill. When the uses remaining runs down to 0 after you have downloaded whatever quantity you purchased - RDSS will inform you that you have to buy more uses. You can do that within the RDSS Registration Screen via the links to TrackMaster's Store for the kind of data you prefer to use (PP only, or PP & Results Bundle). Please watch the Tutorial Video for examples of how this works (http://artofpace.com/video/RDSS.New....e.Tutorial.mp4)

You can 'stock up' any time you like - add another few cards to your account anytime you like so you don't run into 'out of uses' messages in RDSS.

The more bulk uses you buy, the cheaper each card becomes. Choose your own ongoing usage price-point - knowing they will never expire.

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Q2: The NEW TrackMaster Store login does not recognize my existing TrackMaster User ID or Password. What do I do next?

A: When you use the RDSS Product links in the RDSS Registration screen, your default web browser goes to the main TrackMaster Store Login page (the first time in a browser session). Use the SAME User Id and Password as you have been using successfully in the RDSS Registration Screen. If you need to reveal your Password on that screen, click on the 'eye' icon to the right of your Password. Please try this correct UID/PWD combo a few times.

If you have been using RDSS recently and cannot login - it is possible your account in the old TrackMaster Store is set to Inactive. To avoid setting up the new store with 1200 former RDSS users (!) TrackMaster chose to setup only those currently marked as Active. In case this applies to you - please write me and I will contact TrackMaster Support to get them to flip the switch to make your account active in the new Store.

If you have not used RDSS in some time, or don't have access to any previous versions of RDSS (e.g. new computer) or for some reason the Password you have in RDSS is not working - please click on the Forgot Password link on the TrackMaster login screen to reset your Password. TrackMaster will send you an email to the address it has for you (same address as in the OLD Store). If this still does not work (wrong email address?) - please send me an email, no worries!

Please always feel free to write me with access issues. I will get you started again ASAP.



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Q3: When I login to the main TrackMaster Store page, I don't see the RDSS Product listings (PP Only subscriptions or Bundle subscriptions).

A: This is resolved. HOWEVER - RDSS has the DIRECT links to those pages so you don't have to navigate anywhere. Please see the right image above of the Registration Screen. Just click on the type of data subscription you want to use (PP Only or Bundle) and you will go directly to the relevant RDSS subscriptions available. Also, these links were given in the opening post about the new version (and the email). Here they are again -

- Past Performances only - https://store.trackmaster.com/index....uct=rdp&subs=Y

- PPs & Results - https://store.trackmaster.com/index....uct=rdb&subs=Y

The main TrackMaster Store Login page is also given on the RDSS Registration Page, but only for reference - unless you are looking for OTHER TrackMaster products, you never have to go there

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Q4: I downloaded data in an old version of RDSS on (or after) November 4 and got strange error messages in the Data Centre during Convert. I updated to this new version of RDSS but then still got the same error messages.

A: The files you downloaded in the old version of RDSS on or after November 4, 2025 are not real PP data files - instead they are simply error messages. Old versions of RDSS have been decommissioned. (See: http://paceandcap.com/forums/showthread.php?t=17403) Thus the Convert process cannot handle them. After you update RDSS, you must refresh any bad data files you just downloaded or RDSS will STILL consider them unusable.

In the Data Centre - simply UNCHECK the magic Don't Duplicate box, then re-download and re-convert. This replaces the old bad data files with correct new versions. (Then you can return Don't Duplicate to its normal checked setting going forward).

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Q5: In the TrackMaster Store, I have purchased a Card Pack. Then I go to a listing of race cards available and choose 1 to download and it looks like that happens,. But back in RDSS, I don't see my download.

A: In the TrackMaster Store - don't do that, please! Don't download files from the TrackMaster Store - that's what the RDSS Data Centre is for! RDSS won't see data files it does not download in the Data Centre (and neither will you). The only thing to do in the TrackMaster Store - is BUY data (Card Packs or Unlimited Subscriptions).

After you BUY data successfully, switch back to RDSS and refresh the Subscription info in the Registration Screen. Or do it in the Data Centre by clicking on the Refresh button above the new List of Recent Data Subscriptions box, lower-right corner. You will see your recent data Subscription purchase as proof you can now use that in RDSS to download data.

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Q6: Can I use a Debit Card to pay for TrackMaster data for RDSS?

A: Yes you can. However debit cards are not stored in the TrackMaster system and must be re-entered each time you wish to make a purchase of RDSS data products such as a Card Pack. My understanding also is that Unlimited Subscriptions will not auto-rebill on a debit card.

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Q7: The new TrackMaster Store is not accepting my credit card.

A: after trying a few times to make sure you have the credit card info correct, please try a different credit card if possible. If still unsuccessful, please contact TrackMaster at info@trackmaster.com. Please identify your TrackMaster account ID and provide details of your unsuccessful attempts to enter your credit card. Please note: as of Dec 1, 2025 - there is a known issue with Barclay MasterCard and the TrackMaster back-end credit card processor. As always, if you are unsuccessful with getting prompt support from TrackMaster (e.g. a half-day) - please email me and I will escalate with either my own access to TrackMaster Support and management, or if needed, remote connection to your computer via Zoom.

[reddogskip]

My account (email and/or password) is not recognized. Is that expected? Or is that the issue that is impacting all trackmaster users at this time?

**Addendum by Ted - I think you managed to login. Also FWIW, see FAQ #2 above **

[Ted Craven]

Originally Posted by reddogskip

My account (email and/or password) is not recognized. Is that expected? Or is that the issue that is impacting all trackmaster users at this time?

'Skip' - I presume you refer to this NEW version of RDSS and thus the NEW TrackMaster Store.

I heard from one other user that their traditional TrackMaster account UID/PWD was not recognized in the new Store - though for many/most reporting so far, it has been. no problem. maybe a few have slipped through the cracks.


Could you please try the link on the TrackMaster Store Login screen which says Forgot Password. That should take you through a normal PWD update process to re-establish your credentials on the NEW Store. Your existing data subscription should be there, renewing next year.

If not, please email me and I will work with TrackMaster to establish the best way to get your account reinstated in the new Store.

In the worst case - to avoid any delay - I can set you up with the temporary alternate account so you can resume downloading on the new Store with the new RDSS.

Also just to clarify - there is no longer any issue which affects all TrackMaster/RDSS users any longer (previous RDSS access to the OLD Store). This was resolved as posted earlier today (temporary/unintended TrackMaster 'glitch', also not directly related to RDSS). Several users have reported that they got back in and downloaded fine, using their existing/old RDSS.

Ted

[reddogskip]

I will email you. Thanks.

[The Pook]

Ted,

Is this latest RDSS version now in the new PowerBuilder software?

Mike

[Ted Craven]

Originally Posted by The Pook

Ted,

Is this latest RDSS version now in the new PowerBuilder software?

Mike

No Mike, not yet. This was the first major update - getting RDSS to use the NEW TrackMaster Store before time ran out, and helping everyone get set up properly and comfortably.

Presuming all goes well with this update - I am next turning to the general update using the latest PowerBuilder platform (i.e. Windows 11 compliant) during November.

FWIW - Mike is referring to an issue noticed on Windows 11 and on some computers (not all) where RDSS appears quite sluggish and the screen (Sidebar) appears to ump around or flash. It is hoped that in these circumstances a general update to the underlying tool set used to create RDSS will resolve this hardware/Windows-version issue.

In case it helps anyone, here is a post I made in the RDSS Bugs Thread a few weeks ago about possible solutions or workarounds to this issue - until I can get (hopefully) a more systemic fix: http://paceandcap.com/forums/showpos...0&postcount=17

Ted

[Bill Lyster]

Ted,

Not able to access old race charts via the right click on past pacelines both days. I dont do this very often, but was checking to see 2F races won when raced against the boys, like what happened Friday. I know the PPs show both sexes in the race description but wanted to look at chart

[Mrbill]

Ted;

I tried to access the new store and can't do it. It keeps saying it doesn't recognize the account.

Bill

[Mcamps]

I bought the 120 card package. It was working fine since I installed the new version last night. Just tried to download two cards for Tuesday and I'm getting this error message.