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Just closing this issue for now.
The person was using Windows 7 64 bit, but having a problem with simply viewing All Tracks in the Data Centre (thus could not Download much less Convert data files.) Yet, a database copied from another computer works fine, as does all race analysis aspects of the software.
I can think of no Windows 7 64 aspects which would cause this one, localized, simple problem, therefore I believe it has nothing to do with Windows 7 64 bit. Not sure what else, but not that.
RDSS has been reported to run just fine (and even better - far less crashes) on Windows 7 64 bit.
Ted
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RDSS - Racing Decision Support System™
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