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Ok.. I just got an email from their help desk and this is what they told me to do. I did it an now get the video again.
"Try deleting Temporary Internet files, Cookies, & Browsing History (Tools / Internet options) then close any open browser windows and open a new browser window. Log back into the site and try again. That should fix any problems you're having at this time. Let me know if you're still having problems."
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