Quote:
Originally Posted by reddogskip
My account (email and/or password) is not recognized. Is that expected? Or is that the issue that is impacting all trackmaster users at this time?
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'Skip' - I presume you refer to this NEW version of RDSS and thus the NEW TrackMaster Store.
I heard from one other user that their traditional TrackMaster account UID/PWD was not recognized in the new Store - though for many/most reporting so far, it has been. no problem. maybe a few have slipped through the cracks.
Could you please try the link on the TrackMaster Store Login screen which says
Forgot Password. That should take you through a normal PWD update process to re-establish your credentials on the NEW Store. Your existing data subscription should be there, renewing next year.
If not,
please email me and I will work with TrackMaster to establish the best way to get your account reinstated in the new Store.
In the worst case - to avoid any delay - I can set you up with the temporary alternate account so you can resume downloading on the new Store with the new RDSS.
Also just to clarify - there is no longer any issue which affects all TrackMaster/RDSS users any longer (previous RDSS access to the OLD Store). This was resolved as posted earlier today (temporary/unintended TrackMaster 'glitch', also not directly related to RDSS). Several users have reported that they got back in and downloaded fine, using their existing/old RDSS.
Ted