RDSS Problems Connecting to TrackMaster – June 1, 2017
 

I am getting a msg that trackmaster is temp unavailable when trying to display available cards. I called trackmaster and they told me everything is fine and that it's a RDSS issue. RDSS keeps retrying every 15 sec (for about 3 hours now) with no success. I have restarted software (several times) and tried only displaying 1 card but nothing.

Any suggestions?

Thx

I've been having the same problem since 530 this morning.
Tim G

I just tried it at 10:20AM EST and was able to see all the available cards.

Bill, were you able to download and convert as well?

It still isn't able to display to get to next step yet.

Hi, I just downloaded and converted a number of cards for today - no problems.

RDSS can't distinguish between

a) connecting to the internet and NOT being able to connect to Trackmaster, and
b) not being able to connect to the internet at all.

It will give the same error message in either case, though if you can connect to anything else, we can rule out b)

TrackMaster is definitely accessible by RDSS at this moment (and in my experience has a greater than 99.99% up time). So it's usually something on our end.

Raine05 and others - please try again now and let me know if all is well now.

Ted

Ted as of 105pm still having the problem.
Tim

Raine05:

Yes I was able to download and convert.

I downloaded a card for PARX at 1:45PM EST and it worked fine.
Downloaded and converted.

When I have had trackmaster problems in the past, it was usually a problem with my password. Sometimes the password changes for no reason. I call and have them reset it and then everything works fine again.

Same download problem
 

I have had the same download issue for 2-3 days. Called and talked to TM and that error code went away, but I got a new problem as a result. I get an error that my user name and password are wrong. Of course, it is the same name and password that is auto entered

In
 

Hello From Stockton Ca

I just downloaded Belmont @1100 PST no problems
I am using my Verizon air card from a truck stop.

Download went right in no issue : confused:

Good Skill
Bill

Bill: No luck so far, I hope it gets solved soon so I can handicap the Belmont, etc. Al