Norton Antivirus and RDSS
 

When using the RDSS software, there is a potential that Norton Antivirus 2012 will mark the RDSS software as a potential virus when you first install and try to download any files. In turn, Norton will quarentine the program.

If this occurs, the following information is a cutout from the Norton Anitvirus manual on how to restore the file and eliminate it in the future for the RDSS program.

Restoring an item from the Quarantine

Some programs rely on other programs that are classified as security risks to function. The program may not function if a particular security file is removed. All of the removed security risks are automatically backed up in the Security History Quarantine. This way, Norton AntiVirus lets you restore any risk to regain the functionality of a program that requires the risk program to run.

For example, a shareware or freeware program that you download may use adware to keep its price low. In this case, you can allow the security risk program to remain on your computer or restore it if Spyware Protection has removed it.

Some quarantined items are successfully disinfected after Norton AntiVirus rescans them. You can also restore such items.

If you restore an item to a directory other than its original location, it may not function properly. Therefore, it is recommended that you reinstall the program.

To restore an item from the Quarantine

1) In the SecurityHistory window, in the Quarantine view, select the item that you want to restore.
2) In the Details pane, click Actions.
3) In the Threat Detected window, click Restore & exclude this file.
This option returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans.
4) In the Quarantine Restore window, click Yes.
In case of non-viral threats, you can use the option that is available in this window to exclude the security risk. Norton AntiVirus does not detect the security risks that you exclude in the future scans.
5) In the Browsefor Folder dialog, select the folder or drive where you want to restore the file and then click OK.
6) Click Close.